Shipping Returns
Shipping & Returns Policy – Ghumti Pasal Robotics Store
At Ghumti Pasal Robotics Store, we ensure safe, reliable, and timely delivery of all robotics and electronic products. This page explains our shipping process, delivery partner, and return policy.
Shipping & Delivery
We deliver orders through NCM (our trusted delivery partner) to ensure your products reach you safely and on time.
Order Processing:
- Orders are processed within 24–48 hours after confirmation.
- Orders placed on holidays or weekends are processed on the next working day.
Delivery Time:
- Local delivery: 1–3 business days
- Other locations: 3–7 business days (depending on distance and NCM schedule)
Delivery Partner:
- All shipments are handled through NCM delivery service
- Tracking details will be shared after dispatch (if available)
Shipping Charges:
- Delivery charges depend on location and order size
- Any applicable fees will be informed before dispatch or shown at checkout
Packaging:
- All products are carefully packed to ensure safe delivery of electronics and robotics components
Returns & Replacement Policy
We want you to be fully satisfied with your purchase.
Return Eligibility:
- Product is damaged during delivery
- Wrong item received
- Product is defective upon arrival
Return Request Timeframe:
- Must be requested within 3 days of receiving the product
Non-Returnable Items:
- Used products
- Items damaged due to customer handling
- Opened kits (unless defective on arrival)
Replacement Process
- Contact our support team with order details
- Provide photo/video proof of the issue
- We will verify your request
- Replacement or solution will be provided
Refund Policy
- Approved refunds are processed within 3–7 business days
- Refunds will be issued via the original payment method (if applicable)
Customer Support
Email: info@ghumtipasal.com.np Phone: 9841636765 Store: Bharatpur 10, Chitwan
Our Commitment
We work with NCM delivery service to ensure fast and secure delivery. We are committed to providing quality robotics products and reliable customer service.